Domestic Shipping
At this time, we ship to all states in US mainland.
We ship out every Monday & Tuesday. If you place the order later than Tue 12pm, we will ship in the following week. We only do UPS 1-2day shipping. Regular package for areas below 60 degrees, and COLD package with ice packs for areas above 60 degrees.
We monitor weather and temperature carefully when shipping. We highly recommend you to keep your eye out for your deliveries, and put them into the fridge as soon as MOYU is delivered.
Order Tracking
You’ll receive the order confirmation email immediately when you place the order, and a shipping confirmation email with tracking details once your orders are shipped (MON/TUE). Please check your spam if you don’t see our emails.
Modify or Cancel Order
PLEASE TRY TO CONTACT US IMMEDIATELY at order@eatmoyu.com, we will do our best to accommodate any changes you need to make to the order.
We are not responsible for delayed, unclaimed, or returned orders due to incorrect or undeliverable addresses entered by the user. We hope you understand!
Returns
Please contact us at order@eatmoyu.com if there are any issues with your order. Your MOYU experience is incredibly important to us, we will do our best to resolve any issues to the best of our ability, but since cakes are perishable, please notify us of any issues within 7 days of receiving your order.