General Inquiries about MOYU
What does MOYU mean?
I chose MOYU because it means "Konjac" in Chinese and also sounds like "more you" — connecting us all to our fullest self, as We deeply respect this root, its origin, and our ancestor’s wisdom.
Our farm-to-cake method is grounded in intention, leveraging local, organic ingredients & functional superfoods to connect you to your fullest self. We’re here to create better-for-you baking & everyday living. MOYU™, more you.
Where can I find Yoom products?
NYC stores: The Well, Foodcellar
Where are MOYU products made?
All MOYU products are made in the United States.
Why is MOYU more expensive?
INGREDIENTS - Our top ingredients are thoughtfully sourced pasture-raised eggs, real foods, and superfoods. Our prices reflect this high quality and our commitment to bringing you the best. For other baked goods, you'll see flour, sugar, gluten additives, strange fibers, synthetic stuff, and unrecognizable ingredients right at the top of the list.
PRODUCTION - We are produce small batch finished products and currently make and package products by hand.
SUSTAINABLE - As another commitment to finding a brand good for humans and the planet, we carefully choose eco-friendly packages, ingredients, and zero-waste production.
What sets MOYU apart from other gluten-free and "healthy" cakes?
Our commitment is to balanced nutrition and innovative ingredients. Unlike most gluten-free baked goods that rely on almond flours, coconut flours, tapioca, and rice flours, we've crafted our menu with a diverse range of nutritious ingredients like fruit powders, protein powder, and fiber to empower you with a well-rounded diet and nourishing options.
What’s the shelf life of MOYU?
- Our RTE cakes can stay fresh in the fridge for ~5 days after purchase, or freeze for 3 months. Simply microwave the 30s-60s to thaw MOYU rapidly or move the cake from the freezer to the refrigerator several hours before eating.
- Batter and Baking Mix has best by date on the package
About the Nutrition/Ingredient
What is PASTURE-RAISED eggs?
Pasture-raised eggs are laid by hens that can spend their days outdoors roaming the pastures as they please. Our pasture-raised girls have access to a minimum of 108 square feet each, unlike cage-free birds that have far less freedom. On average, cage-free birds get a maximum of 1.2 square foot of space per bird and may rarely, if ever, see the sunlight. Our eggs are from hens that have access to fresh air and sunshine year-round.
Do MOYU products contain any known allergens?
MOYU products DO NOT contain milk, eggs, fish, crustacean shellfish, tree nuts, peanuts, wheat, or soybeans. Please note that Yoom products are manufactured in a facility that also manufactures or packages those known allergens. While we take extreme cautions to minimize the risk of cross contamination, we cannot guarantee that any of our products are safe to consume for people with peanut, tree nut, milk, egg, fish, shellfish, soybean or wheat allergies.
What are the allergens?
- All of our products are gluten-free, 0 added sugar
- Batter and Baking Mix (Made without TOP 14 allergen ingredients)
- THE YUNNAN (Cacao Mushroom) Egg, Hazelnut
- THE KUNMING (Orange blossom) Egg, Milk
- THE DALI (Jujube Date) Egg, Walnut, Sesame
Please note that MOYU products are manufactured in a facility that also manufactures or packages those known allergens. While we take extreme cautions to minimize the risk of cross contamination, we cannot guarantee that any of our products are safe to consume for people with peanut, tree nut, milk, egg, fish, shellfish, soybean or wheat allergies.
Why are your cakes lower in calories but higher in nutrition than regular cakes?
MOYU cakes are powered by Konjac, a USDA dietary fiber. We spent two year creating/testing through hundreds of formulations in a quest to recreate our tasty cakes with nutritious ingredients. We eventually figured out a way to include balanced nutritions—like protein and healthy fats (such as nuts, seeds, coco butter.) without the bad stuff you don’t (sugar, flour, butter, etc.)
Do you have added sugar?
We are committed to no added sugar for all of our products. All our sweeteners are carefully-crafted from plants selected for their specific flavors, textures, and nutrition.
Our sweeteners are jujube, dates, banana, apple, monk fruit, stevia, allulose.
How do you calculate your net carbs?
Not all carbs are created equal. Fiber and (most) natural sweeteners don’t affect your blood sugar. It is a popular nutritional measurement in the diabetic, Atkins, and keto communities.
Net carbs = carbs - fiber - allulose - sugar alcohols
Why does MOYU have such high protein?
As you can see on our nutrition label, MOYU’s top ingredients are eggs, plant proteins (ie. pea protein), and yogurt. (our RTE cakes protein pdcaas score is above 0.94)
1 serving of MOYU has 10-15g grams of high-quality protein, which is at least 3 times more than other popular cake brands!
Why does MOYU pick Pea Protein Isolate as the plant protein source?
We chose Pea Protein Isolate as our plant protein source due to its high-quality protein content, excellent amino acid profile, and its suitability for individuals with common allergies like soy and dairy.
It is generally considered easily digestible by humans. It is a hypoallergenic protein source and is well-tolerated by most people, even those with sensitive digestive systems.
Pea Protein Isolate is also considered a complete protein because it contains all nine essential amino acids that the body cannot produce on its own. It provides a well-rounded profile of amino acids, making it a valuable source of protein in plant-based diets.
What is Allulose?
Allulose is a rare sugar found in foods like figs and maple syrup. It tastes just like the sugar you’re used to, but has almost no glycemic impact and almost zero calories (less than 0.4 cal/g).
What is Monk fruit?
Monk fruit is a small green gourd-like fruit native to Southern China. Its natural sweetness comes from compounds called mogrosides, making it a popular zero-calorie sweetener. It is used as an alternative to regular sugar in various food and beverage products for its low-carb and diabetic-friendly properties.
How do you source your products?
The majority of our ingredients are carefully sourced from US farms, and family farms, distributors, and reliable brands. Our Konjac is directly imported from the farm we know in Yunnan.
Do your products contain any preservatives?
Nope. MOYU products do not have any added preservatives.
Shipping and Return
Where does my order ship from?
New York City to all states in US mainland.
Do you sell internationally?
At the moment, we don’t ship internationally, but our goal is to bring MOYU to the whole world. We’re working hard to expand our shipping options, including internationally! Be sure to sign up for email updates to stay in the know on where we’re headed next.
When will my order ship? How many days it will take?
- National 1-2 Days Shipping for Fresh Cakes. To ensure the freshness of our delicate MOYU cakes, we ship on every Mondays and Tuesdays, excluding holidays. Orders after 6pm EST on Mondays will be dispatched the next week. US national shipping (Mainland Only). Prices can be found during checkout.
- For shelf-stable baking mix and swags, you have more shipping options during check out.
What your shipping condition? What if the weather and my city is hot?
Ready to Eat Bread Cakes:
We only do UPS 1-2day shipping. Regular package for areas below 60 degrees, and COLD package with ice packs for areas above 60 degrees.
We monitor weather and temperature carefully when shipping. We highly recommend you to keep your eye out for your deliveries, and put them into the fridge as soon as MOYU is delivered.
Batter & Baking Mix:
Our mix are shipped by our third party partners from our warehouse , you can pick shipping speed when checking out.
How will I know my order has shipped? Can I track them?
You’ll receive the order confirmation email immediately when you place the order, and a shipping confirmation email with tracking details once your orders are shipped (MON/TUE). Please check your spam if you don’t see our emails.
I sent my order as a gift and the recipient was not available or didn't open the package in time
CUSTOMERS ARE RESPONSIBLE FOR NOTIFYING THE RECIPIENTS THAT A PERISHABLE ITEM IS ON THE WAY, AND FOR CONFIRMING THAT THEY ARE AVAILABLE TO RECEIVE A PACKAGE. YOU HAVE THE OPTION TO NOTIFY THEM BY BY OPTING IN TO SHIPPING EMAIL NOTIFICATIONS AT CHECKOUT, AND PROVIDING THE RECIPIENT'S PHONE NUMBER FOR DELIVERY QUESTIONS. MOYU IS NOT RESPONSIBLE FOR PACKAGES REPORTED DAMAGED DUE TO A DELAY IN OPENING AND PROPERLY STORING THE PACKAGE’S CONTENTS UPON DELIVERY.
What is your return policy?
Please contact us at firstname.lastname@example.org if there are any issues with your order, your MOYU experience is incredibly important to us. We will do our best to resolve any issues to the best of our ability, but since cakes are perishable, please notify us of any issues within 7 days of receiving your order.
How do I modify or cancel my order, or change address?
PLEASE TRY TO CONTACT US IMMEDIATELY at email@example.com, we will do our best to accommodate any changes you need to make to the order.
We are not responsible for delayed, unclaimed, or returned orders due to incorrect or undeliverable addresses entered by the user. We hope you understand!
Can I place a bulk order for corporate gifting or events?
Absolutely! For bulk orders (which we can either send to one location or out to individual recipients on your behalf) email firstname.lastname@example.org with your approximate quantities and we will get back to you with a quote.
Is MOYU mix pouches compostable?
These compostable pouches are vegan, non-GMO, and are not made with PLA. They do not contain harmful chemicals such as bisphenol (including BPA and over a dozen other derivatives), PFAS, or phthalates.
Standards and Certifications: ASTM D6400, EN13432.
These films meet composting standards for industrial composting environments. Please compost, where accepted. Safe for Home Composting. Results in home compost systems may vary.
Paper pouch toppers: dispose in the recycle bin
Do you sell to food services, restaurants or bakery shops?
We offer our MOYU mix and method as a versatile solution to meet your specific needs. Whether it's for dietary requirements, quantities, or customized recipes, we provide tailored solutions for various categories. Check here and contact us for more details on how we can collaborate to elevate your offerings.
Do you serve events, or corporate gifting?
Yes, please fill out the form in this page, we will get back to you within 24 hours.